FREE Shipping When You Spend $35 or More
Simply add products to your cart totaling $35 or more and you will not be charged for shipping. Greeting Card, Notebook and Sticker orders qualifying for free shipping will be sent via trackable USPS First Class Mail. Sorry wholesale customers, this offer does not apply to your orders.
Talk to Us
We want you to be absolutely satisfied with your order. So if something is amiss please let us know.
What’s your return policy? We don’t offer returns or exchanges unless the product is defective. But if there’s something wrong with your order, we absolutely want to know about it. Please let us know by contacting us at firstname.lastname@example.org!
Do you offer refunds? Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
When will I get my order? Retail (direct to consumer) orders takes 3-7 days to fulfill an order, after which it’s shipped out. Please note this does not apply to wholesale orders. The shipping time depends on your location, but can be estimated as follows: USA: 5-8 business days. International: 10-20 business days.
Will I be charged customs for my international order? An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do? We want to help you find your stuff, but before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, please get in touch with us at firstname.lastname@example.org with your order number. While we cannot be responsible for errors in addressing, we can do our best to get a replacement order out to you right away. Unfortunately, this will be at your expense.
Handy tip: Because package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
How do I track my order? If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
I received a wrong/damaged product, what should I do? We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!