We want you to be absolutely satisfied with your order. So if something is amiss please let us know. That said, because many of our products are custom made to order, we are unable to accept returns or exchanges on them unless they are damaged. Please read the following info as it answers many common questions you may have about your order. These policies apply specifically to our custom made products (including T-shirts, Hoodies, Laptop and Phone cases)
What’s your return policy? Because our products are custom made to order we don’t offer returns and exchanges unless the product is defective. But if there’s something wrong with your order, we absolutely want to know about it. Please let us know by contacting us at firstname.lastname@example.org!
Do you offer refunds? Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color? At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
When will I get my order? Retail (direct to consumer) orders takes 3-7 days to fulfill an order, after which it’s shipped out. Please note this does not apply to wholesale orders. The shipping time depends on your location, but can be estimated as follows: USA: 5-8 business days. International: 10-20 business days.
Will I be charged customs for my international order? An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do? Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number. While we cannot be responsible for errors in addressing, we can do our best to get a replacement order out to you right away. Unfortunately, this will be at your expense.
Handy tip: Because package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
How are your custom products made? We work with a network of reliable, high-quality print-on-demand drop shippers. They have locations worldwide, but all orders for U.S. customers are printed and shipped from a U.S. based facility.
How do I track my order? If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
I received a wrong/damaged product, what should I do? We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!